Technical Support Engineer - AMER
Core
Provide first-line technical support and troubleshooting for digital asset custody and trading clients via phone, email, and chat.
Role type
Technical Support Engineer
Builds
Client support for digital asset custody, wallets, staking, and trading services
Domain
Digital asset infrastructure / Financial services
Deliverable
client delivery
Required skills
technical troubleshooting, command-line interface familiarity, issue triage, playbook development, multi-tasking, on-call rotation management
Preferred skills
financial institution support experience, Google apps, Salesforce, JIRA
Responsibilities
investigate client inquiries, provide first response to technical issues, triage and escalate unresolved issues, track customer inquiries to resolution, develop and maintain technical playbooks, manage multiple open inquiries, participate in on-call rotation
Seniority
Mid-level IC