Sr. Customer Success Manager, Federal
Core
Manage and grow a portfolio of federal customer relationships, ensuring success and satisfaction while maximizing value realization from the Abnormal platform.
Role type
Senior Customer Success Manager (Federal)
Builds
Customer success plans, business reviews, and adoption strategies for enterprise SaaS clients
Domain
Federal government / Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
enterprise SaaS account management, executive relationship building, strategic success planning, upsell/cross-sell identification, cross-functional collaboration, risk mitigation, case management systems proficiency, CRM proficiency
Preferred skills
journey mapping, touchpoint optimization, retention strategy development, industry trend analysis, customer champion cultivation
Technologies
SFDC, JIRA
Responsibilities
Own a portfolio of accounts ensuring satisfaction, retention, and growth; deliver Business Reviews and prove ROI; develop and execute strategic success plans; identify upsell and cross-sell opportunities; educate customers on new features; establish trusted advisor relationships; partner across internal teams; monitor customer health and coordinate remediation plans
Seniority
Senior, hands-on IC
