Customer Success Specialist
Core
Lead customer success motion to help AI platform customers adopt faster, expand with confidence, and renew due to mission-critical product value.
Role type
Senior Customer Success Manager (Strategic & Hands-on)
Builds
Scalable CS operating rhythms, playbooks, and executive relationships for technical enterprise customers.
Domain
AI Infrastructure / Developer Platforms / Enterprise SaaS
Deliverable
production ML models
Required skills
Customer success leadership, retention strategy, expansion management, health scoring, renewal forecasting, executive stakeholder management, cross-functional partnership, system building from scratch
Preferred skills
AI/ML domain knowledge, cloud infrastructure, usage-based revenue models, high-growth scaling experience
Technologies
PyTorch Lightning, Voltage Park, cloud compute infrastructure
Responsibilities
Own customer health, adoption, gross retention, expansion influence, and renewal readiness; Build scalable CS operating rhythms including onboarding and escalation management; Partner with Sales to drive retention and identify expansion opportunities; Work with Product/Engineering to translate customer patterns into roadmap feedback; Create a proactive customer success culture; Inspect at-risk accounts and coach teams; Develop repeatable playbooks for technical onboarding and adoption acceleration
Seniority
Senior, hands-on IC with strategic ownership