Director - Customer Success
Core
Strategic partner guiding beauty and wellness clients through product adoption, best practices, and long-term growth strategies to drive retention and revenue.
Role type
Director, Customer Success (SaaS)
Builds
Customer retention, expansion, and successful platform adoption for global salon, spa, and fitness studio brands.
Domain
SaaS / Beauty & Wellness
Deliverable
client delivery
Required skills
Strategic partnership, product expertise, data-driven strategy, executive presence, commercial acumen, cross-functional collaboration
Preferred skills
SaaS/tech background, wellness/beauty/fitness industry experience, CRM and data analytics proficiency
Responsibilities
Develop relationships with CxOs to drive adoption and business results; analyze challenges to build independent solutions; leverage data for retention and expansion strategies; lead executive conversations; manage renewals and growth opportunities; collaborate with sales, product, and support teams.
Seniority
Director, strategic leadership & cross-functional influence