Senior Product Specialist
Core
Work with customers to define requirements, drive demos, configure the Zenoti cloud-based software solution, and ensure successful implementations for the beauty and wellness industry.
Role type
Senior Product Specialist (Implementation & Support)
Builds
Cloud-based software solutions for salon, spa, and fitness studio management
Domain
SaaS / Beauty and Wellness
Required skills
Enterprise product implementation, API integrations, data migrations, solution design, customer discovery workshops, SLA management, technical documentation, remote team coordination, customer training
Preferred skills
Wellness/spa industry knowledge, Web Design (HTML, JavaScript), MS Office, JIRA, Basecamp
Technologies
Zenoti, APIs, Web Services, JIRA, Basecamp, MS Office
Responsibilities
Define customer requirements and drive adoption, conduct demos and solution reviews, design and setup proof of concepts/pilots, configure software to meet business scenarios, identify risks and implement mitigation plans, address customer issues, maintain documentation, coordinate with internal teams, align working hours to customer timezones
Seniority
Senior, hands-on IC