Manager, Account Management
Core
Trusted advisor and local account manager for Flexport's Japan customer base, driving retention, expansion, and operational execution for global trade services.
Role type
Senior Account Manager (Japan Market)
Builds
Customer retention, account expansion (cross-sell/up-sell), and operational stability for existing Japan book of business.
Domain
Global Trade / Logistics / Supply Chain
Deliverable
client delivery
Required skills
Account management, sales, supply chain operations, Japanese enterprise relationship management, Japan import/export trade flows, Ocean freight (FCL/LCL), Air freight, FOB/LOB structures, cross-functional collaboration
Preferred skills
BCO/retail customer support, technology-enabled freight forwarder experience, country launch/insourcing initiative experience
Technologies
N/A
Responsibilities
Manage and grow existing customer relationships in Japan; Drive account expansion through cross-sell and up-sell opportunities; Act as primary local point of contact for key customers; Coordinate with insourced Tokyo operations teams for service quality; Support customer onboarding and stabilize early-stage business; Collaborate with overseas sales teams to expand FOB business; Educate customers on Japan-relevant supply chain and regulatory developments
Seniority
Senior, hands-on IC