Global Technical Support Engineer
Core
Providing L1–L2 technical support for global end-users, managing desktop, network, and IT infrastructure across the employee lifecycle.
Role type
L1–L2 Global Technical Support Engineer
Builds
Stable IT operations for global offices, ensuring device provisioning, security compliance, and user access.
Domain
Corporate IT / Managed Services
Deliverable
client delivery
Required skills
L1–L2 technical support, ServiceNow ticketing, Google Workspace administration, Windows/macOS/Office proficiency, endpoint management (Intune/Kace), mass deployment (Autopilot/Jamf), network fundamentals (TCP/IP/DNS/DHCP/VPN), Azure AD/Active Directory administration.
Preferred skills
ITIL Foundation certification.
Technologies
ServiceNow, Google Workspace, Windows, macOS, Microsoft Office, Intune, Kace, Autopilot, Jamf, Azure AD, Active Directory.
Responsibilities
Provide L1–L2 day-to-day technical support for hardware/software installation, configuration, and troubleshooting; Handle incidents and service requests via ServiceNow within SLAs; Own local office IT support including desktops, laptops, meeting rooms, AV/VC, printers, and basic network; Administer Azure AD/Active Directory for user and device accounts; Support Google Workspace for administration and end-user troubleshooting; Use enterprise endpoint management and mass deployment tools for device management; Collaborate with IT teams on escalations and root cause analysis.
Seniority
Mid-level, hands-on IC
