IT Support Specialist
Core
Provide first-level technical support for internal customers, resolving hardware, software, and telecommunications issues to ensure minimal recurring problems.
Role type
IT Support Specialist (Level 1)
Builds
Internal IT operations and user productivity
Domain
Corporate IT / BPO Operations
Deliverable
infrastructure
Required skills
hardware troubleshooting, software installation and configuration, OS patching and updates, asset inventory management, user application testing, technical documentation, problem-solving, project management
Preferred skills
technical writing
Technologies
desktop operating systems, endpoint protection agents (EDR), mobile device management (MDM)
Responsibilities
Respond to user requests via phone and email; identify and resolve hardware/software malfunctions; configure, install, maintain, and repair computer systems; conduct user application testing during implementation and migration; maintain hardware asset inventory and perform preventive maintenance; lead employee machine offboarding and security software deregistration.
Seniority
Entry-level to Junior
