Manager, Customer Success
Core
Lead and coach a high-performing team of Customer Success Managers for Stripe's Enterprise segment, driving user success, retention, and expansion for strategic accounts like Lyft and Shopify.
Role type
Manager, Enterprise Customer Success
Builds
Post-sales lifecycle management, engagement models, and strategic account solutions for enterprise clients
Domain
Financial technology / SaaS / Enterprise B2B
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, strategic planning, revenue growth, cross-functional collaboration, executive relationship management, talent development
Preferred skills
Scaled customer success team leadership, growth-stage internet/software company experience, payments industry knowledge, enterprise account management
Technologies
Stripe platform, enterprise CRM tools, sales enablement platforms
Responsibilities
Recruit, train, and lead a team of Customer Success Managers; drive an engagement model focused on high growth accounts; develop long-term vision and strategy for the team; coach and mentor the team in consultative and solution-based skills; work cross-functionally to shape solutions for client needs; serve as executive sponsor for key customer relationships
Seniority
Manager, hands-on leadership with strategic oversight