Sr. Knowledge Developer
Core
Architecting and managing the technology-centric knowledge framework for the Global Support organization, leveraging AI to enhance knowledge assets and optimize content for AI models.
Role type
Sr. Knowledge Developer (Technical Content & AI)
Builds
AI-optimized knowledge assets, content generation models, and knowledge management processes for Global Support.
Domain
IoT / Connected Operations / Technical Support
Deliverable
production ML models | product features
Required skills
Knowledge management strategy, technical content development, AI content optimization, knowledge model building, project management, KPI monitoring, process improvement
Preferred skills
Jira, Agile/Scrum, Confluence, Tableau, Zendesk, CRM tools
Technologies
Jira, Confluence, Tableau, Zendesk, AI models
Responsibilities
Manage content operations roadmap, implement knowledge development processes, support knowledge projects, monitor KPIs for knowledge effectiveness, identify process/tech improvements
Seniority
Senior, hands-on IC
