Director, Customer Support
Core
Build and scale an AI-native technical support organization for developers and enterprises using OpenRouter's unified AI inference API.
Role type
Director of Customer Support (Builder/Strategy)
Builds
AI agents, automation workflows, internal tools, and scalable support systems
Domain
AI Infrastructure / Developer Tools / Cloud Services
Deliverable
production ML models
Required skills
AI agent development, automation engineering, technical support strategy, incident management, API/SDK knowledge, Python/TypeScript, SLA ownership, cross-functional leadership
Preferred skills
LLM model lab experience, agentic workflow design, high-volume API platform support, AI-assisted development tools
Technologies
Python, TypeScript, LLMs, AI agents, API platforms
Responsibilities
Define strategy for AI-native support, engineer scalable automation systems, lead technical support operations, drive operational excellence metrics, build high-leverage support engineering teams, partner cross-functionally on product improvements
Seniority
Director, hands-on builder & strategy
