Sr. Knowledgebase Writer
Core
Create, manage, and maintain a high-quality knowledge base for global employees, ensuring accurate, clear, and relevant information for both human and AI consumption.
Role type
Senior Knowledgebase Writer
Builds
Internal knowledge base articles, FAQs, and documentation
Domain
Corporate Internal Communications / Knowledge Management
Required skills
Content lifecycle management, SEO principles, Zendesk administration, Content strategy, User management, Peer review and auditing, Metrics analysis, Technical writing, Research and validation
Preferred skills
Zendesk AI features experience, Client management experience
Technologies
Zendesk, Content Management Systems, Dashboards
Responsibilities
Create, edit, update, and publish specialized technical content; Maintain knowledge base structure and navigation; Partner with SMEs to capture and update knowledge articles; Perform user management tasks; Improve knowledge bases based on feedback and metrics; Conduct peer reviews and audits; Develop content strategies; Monitor usage and deflection metrics; Share best practices with the team.
Seniority
Senior, hands-on IC