Senior Customer Success Manager - FSI
Core
Senior advisor for Enterprise (G2000) accounts, driving retention, revenue realization, and strategic alignment between customers and MongoDB's technical ecosystem.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer success strategies, retention plans, and advocacy for high-value accounts
Domain
Financial Services / Enterprise Software (Database)
Required skills
Technical Customer Success, Enterprise account management, Strategic advisory, Cross-functional collaboration, Forecasting, Stakeholder management, Technical environment navigation, Revenue realization, Team mentoring, AI fluency
Preferred skills
Experience with consumption-based products, Solutions Architecture background
Technologies
MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
Responsibilities
Proactively identify and mitigate risks in complex technical accounts; Conduct comprehensive business reviews for Enterprise accounts; Drive cross-functional development of account strategy; Track and report progress against key business outcomes; Amplify customer voice to influence product roadmap; Support team growth through coaching and hiring
Seniority
Senior, hands-on IC with mentorship responsibilities
