English speaking Support Associate (Part-Time, Remote)
Core
Handle customer, courier, and merchant inquiries via live chat, phone, and email to ensure positive experiences and resolve escalations.
Role type
Support Associate (Customer Service)
Builds
Customer support interactions for Wolt's food and general delivery platform
Domain
Food delivery / Logistics
Deliverable
client delivery
Required skills
Live chat, phone, and email support; conflict resolution; empathy; multitasking; quick decision-making; process adherence
Preferred skills
Fluency in Serbian and English (C1); adaptability to new systems; shift work flexibility
Technologies
Support platforms, communication channels, knowledge bases, operational tools
Responsibilities
Handle inquiries through live chat, phone, and email; resolve escalations and operational issues; maintain high-quality customer experience; follow internal processes and policies; use multiple tools simultaneously; stay updated on processes and market changes
Seniority
Entry-level, trainable