Customer Lifecycle Program Manager
Core
Design and run scalable customer lifecycle programs (onboarding, adoption, renewal, win-back) using digital motion and data-driven segmentation to drive retention and growth.
Role type
Senior Customer Lifecycle Program Manager
Builds
Scalable customer success processes, digital engagement sequences, and regional training agendas
Domain
Global Fintech / Customer Success Operations
Required skills
Customer Success Operations, Revenue Operations, Business Operations, Cross-functional project leadership, Data analysis, Stakeholder management, Process design, Digital motion execution, Training program management
Preferred skills
AI tool building, Salesforce, Business intelligence tools
Responsibilities
Design lifecycle programs tied to journey stages, Execute digital engagement strategies (in-app, email, webinars), Segment customers using health scores, Partner with Ops/Marketing/Product to measure impact, Drive adoption of new systems, Lead regional team training agendas
Seniority
Senior, hands-on IC
