IT Support Technician
Core
Delivering internal IT support, onboarding, and infrastructure maintenance for Elastic's Austin office.
Role type
IT Support Technician
Builds
Internal systems operation and user support for Elastic partners
Domain
Corporate IT / Internal Operations
Deliverable
infrastructure
Required skills
macOS and Windows proficiency, ticketing system management, hardware installation and configuration, network fundamentals (routers, switches, firewalls), device management platforms (JAMF, Intune, Meraki), patch management
Preferred skills
Linux familiarity, process automation using AI tools, AV system support
Technologies
macOS, Windows, Cisco, Meraki, HP, G-Suite, Okta, ServiceNow, Slack, Atlassian, JAMF, Intune, TCP/IP, DNS
Responsibilities
Resolve user issues as first point of contact, manage and dispatch support tickets, onboard new employees with equipment setup, install and maintain office hardware and network devices, track hardware and software inventory, oversee patch management, document IT systems and provide user training, coordinate with external vendors for repairs
Seniority
Mid-level, hands-on IC
