Strategic Customer Success Manager
Core
Strategic advisor and account leader for high-value technical customers, driving adoption, health, and growth of MongoDB database solutions.
Role type
Senior Strategic Customer Success Manager (Technical Account Management)
Builds
Customer success programs, technical enablement strategies, and account growth plans for enterprise clients.
Domain
Database technology, Cloud Infrastructure, SaaS
Deliverable
client delivery
Required skills
Strategic account management, technical advisory, risk mitigation, executive relationship management, program building, data analysis, cross-functional leadership
Preferred skills
Database technology background, cloud infrastructure knowledge, hyperscaler certifications
Technologies
MongoDB, AWS, Google Cloud, Microsoft Azure, Gainsight, Salesforce.com
Responsibilities
Advise customers on MongoDB best practices and technology strategy; guide customers through the adoption journey to accelerate time-to-value; proactively identify and mitigate technical risks for complex accounts; facilitate resolution of high-stakes customer challenges; collect feedback to inform product and go-to-market strategies; act as a link between customers and product engineering; de-escalate critical customer issues; build and execute long-term account plans; lead executive business reviews with C-suite; manage relationships with Sales Leadership and Account Executives; forecast churn and growth; mentor and onboard new team members.
Seniority
Senior, hands-on IC with leadership responsibilities
