Cloud Technical Account Manager, ES - NAMER - US-ISV
Core
Principal technical advisor and 'voice of the customer' for AWS Enterprise Support, driving adoption of cloud services and ensuring operational health.
Role type
Senior IC Cloud Technical Account Manager
Builds
AWS cloud environments (Compute, Storage, Database, Serverless, Networking) for enterprise customers
Domain
Cloud Computing / Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Distributed application design, implementation, and operations, Technical engineering, Strategic technical guidance, Incident management, Risk management, Customer advocacy
Preferred skills
24x7 operational services experience, Internal enterprise or external customer-facing technical lead experience
Technologies
EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT
Responsibilities
Craft and execute strategies to drive customer adoption of AWS services, Represent AWS in customer environments and drive discussions with senior leadership, Proactively keep customers' AWS environments operationally healthy and resilient, Collaborate with engineers and service teams to resolve support issues
Seniority
Senior, hands-on IC