Sr. Technical Account Manager, ES - Canada
Core
Principal technical advisor and 'voice of the customer' for AWS Enterprise Support, driving adoption of cloud services and ensuring operational health for organizations from startups to Fortune 500.
Role type
Senior IC Technical Account Manager (Enterprise Support)
Builds
Customer strategies for AWS service adoption (Compute, Storage, Database, Serverless, Networking, Gen/AI) and operational health
Domain
Cloud computing / Enterprise IT Services
Deliverable
client delivery
Required skills
Distributed application design/implementation/operations, Technical engineering, Strategic technical guidance, Incident management, Risk management, Senior leadership communication
Preferred skills
24x7 operational services experience, Internal enterprise or external customer-facing technical lead experience
Technologies
EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT, Generative AI
Responsibilities
Craft and execute strategies to drive customer adoption of AWS services, Proactively keep customers' AWS environments operationally healthy, Drive discussions with senior leadership regarding incidents and trade-offs, Represent AWS within customer environments, Collaborate with engineers to resolve support issues
Seniority
Senior, hands-on IC