Customer Success Engineer
Core
Provide post-sales technical leadership and guidance to enterprise clients to ensure successful adoption of Forward's network digital twin platform.
Role type
Senior Customer Success Engineer (Post-Sales)
Builds
Forward's network digital twin platform for enterprise clients across major cloud and vendor environments
Domain
Networking, Cybersecurity, Cloud Infrastructure
Deliverable
client delivery
Required skills
Networking fundamentals, Security fundamentals, Multi-vendor network experience, Post-sales engineering, Needs analysis, Strategic thinking, Problem-solving
Preferred skills
API-driven workflows, Scripting (Python, bash, jq, graphql), Startup experience, CCIE/JNCIE/VCDX certification
Technologies
A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, Python, bash, jq, graphql
Responsibilities
Provide advice and guidance as subject matter expert for ongoing usage and adoption, Take ownership of post-sales technical issues and document resolution steps, Walk customers through platform adoption stages, Collaborate with internal Product, Engineering, Sales, and Marketing teams
Seniority
Senior, hands-on IC