Technical Product Support (TPS) Engineer
Core
Technical focal point for product performance, system reliability, and customer satisfaction for advanced semiconductor equipment.
Role type
Senior IC technical product support engineer
Builds
Advanced semiconductor manufacturing solutions and processes
Domain
Semiconductor equipment and materials science
Required skills
troubleshooting, diagnostic, root-cause analysis, hardware systems understanding, software integration, engineering change management, performance metrics analysis, technical data analysis, on-site training delivery, cross-functional collaboration
Preferred skills
semiconductor capital equipment support, reliability lab experience, advanced manufacturing environment experience, customer escalation management
Technologies
semiconductor capital equipment, engineering systems, reliability labs, advanced manufacturing environments
Responsibilities
Participate in New Product Introductions (NPI) and Early Learning Shipments (ELS), support Alpha and Beta site deployments, lead failure analysis activities, review and initiate Engineering Change Orders (ECOs), generate and analyze system performance data and reliability metrics, support development of technical documentation, present technical reviews to stakeholders, organize on-site technical training programs, facilitate knowledge transfer between teams
Seniority
Senior, hands-on IC