(Senior / Principal) Engineer, Global Product Support
Core
Act as a system-level technical expert supporting complex semiconductor equipment in development labs and customer fabs, ensuring reliable performance from early concept through high-volume manufacturing.
Role type
Senior/Principal IC Product Support Engineer (Semiconductor Equipment)
Builds
Semiconductor manufacturing tools and systems for advanced chip fabrication
Domain
Semiconductor manufacturing equipment and fab operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
System-level troubleshooting, Root cause analysis (RCCA), New product introduction (NPI) support, First-in-fab deployment leadership, Yield improvement, Cross-functional collaboration, Technical documentation, Global team coordination
Preferred skills
Mentorship, Customer-facing forum representation, Advanced analytics (DOE)
Technologies
Plasma systems, Vacuum systems, Gas delivery systems, Software integration, Hardware integration
Responsibilities
Diagnose and resolve advanced system, hardware, and process issues; Drive root cause analysis and implement sustainable solutions; Support new product introduction including lab validation and ramp to high-volume manufacturing; Lead or support first-in-fab deployments; Translate field feedback into design and reliability improvements; Develop global standards and best practices.
Seniority
Senior/Principal, hands-on IC with strategic influence