Technical Product Support Engineer III
Core
Provide technical support, escalations, fleet performance analysis, and system installation/upgrades for semiconductor equipment at customer sites and engineering labs.
Role type
Senior IC technical product support engineer
Builds
Semiconductor manufacturing equipment and process tools
Domain
Semiconductor equipment and materials science
Required skills
Technical troubleshooting, fleet performance analysis, system installation, calibration, documentation creation, ECO review, data reporting
Preferred skills
Conceptual expertise in own discipline, knowledge of market competition, project leadership
Technologies
Semiconductor equipment, engineering tools
Responsibilities
Handle customer escalations and fleet performance metrics; Act as field escalation focal point for engineers and technicians; Provide Alpha and Beta site support for new hardware/software installation and testing; Review and communicate Engineering Change Orders (ECOs); Generate system performance data and spending analysis; Create technical documentation and support plans.
Seniority
Senior, hands-on IC