Technical Product Support (TPS) Engineer - SPG Organization
Core
Drive resolution of complex technical issues, support new product introductions (NPI), and improve system performance for semiconductor manufacturing equipment.
Role type
Technical Product Support Engineer (Field Operations)
Builds
Engineering systems used in application and reliability labs for semiconductor and display manufacturing
Domain
Semiconductor manufacturing equipment / Materials engineering
Required skills
Equipment troubleshooting, Root cause analysis, System performance analysis, Technical documentation, Cross-functional collaboration, NPI support
Preferred skills
Experience with Applied Materials (AMAT) tools
Technologies
Semiconductor manufacturing tools, Engineering systems
Responsibilities
Lead troubleshooting and root cause analysis of complex equipment and process issues; Act as the key interface between customers, field teams, and engineering; Support field engineers in diagnosing, repairing, and debugging equipment; Support new product introduction (NPI) and beta site activities; Analyze system performance metrics (Uptime, MTBF, Availability) to identify trends; Develop and maintain technical documentation (CENs, BKMs); Present technical findings to engineering stakeholders.
Seniority
Mid-level, hands-on IC