Senior Engineer, Global Product Support, PECVD
Core
Provide escalation-level technical support, root cause analysis, and advanced troubleshooting for complex electro-mechanical semiconductor deposition and etching systems.
Role type
Senior IC Product Support Engineer (Semiconductor Capital Equipment)
Builds
Reliability of PECVD, CVD, PVD, ALD deposition systems and dry etching systems for semiconductor manufacturing
Domain
Semiconductor manufacturing / Capital equipment
Deliverable
physical/clinical work
Required skills
PECVD, CVD, PVD, ALD deposition systems, dry etching systems, vacuum systems, plasma processes, root cause analysis, electro-mechanical systems troubleshooting, system installation, preventive maintenance, engineering change upgrades
Preferred skills
Mechanical or Electrical Engineering background, international travel (up to 50%), cross-functional collaboration with R&D and manufacturing
Technologies
PECVD, CVD, PVD, ALD, vacuum systems, plasma processes
Responsibilities
Act as primary escalation point for unresolved technical issues; perform in-depth root cause analysis and identify trends; support customer system installations and deliver advanced technical training; lead coordination of corrective repair and engineering change upgrades; communicate findings to hardware design and software engineering teams; maintain accurate service reports and escalation records.
Seniority
Senior, hands-on IC