Product Support Engineer(DE)
Core
Regional Product Support Engineer providing advanced technical support, troubleshooting, and repair for complex semiconductor equipment and systems.
Role type
Senior IC Product Support Engineer
Builds
Semiconductor manufacturing equipment uptime and performance
Domain
Semiconductor manufacturing / Electro-mechanical systems
Required skills
electro-mechanical equipment troubleshooting, root cause analysis, process optimization, new product introduction (NPI) support, technical documentation, cross-functional collaboration, technical mentoring
Preferred skills
null
Technologies
semiconductor equipment, computer systems, software, networked and wireless systems
Responsibilities
Diagnose, troubleshoot, and resolve issues on complex semiconductor equipment; Analyze root causes of equipment performance issues; Support productivity improvement initiatives and process optimization; Participate in new product introduction (NPI) including first-in-fab install support and beta testing; Develop and maintain technical documentation; Collaborate with cross-functional teams worldwide; Engage with customers to ensure high satisfaction; Act as technical mentor to field teams
Seniority
Senior, hands-on IC