Success Insights Manager
Core
Design and execute scaled, data-driven digital success programs using AI automation to drive customer adoption, retention, and value realization for enterprise SaaS clients.
Role type
Senior Growth Product Manager / Success Insights Manager
Builds
Automated customer insights content, value narratives, and scalable post-sales enablement tools
Domain
Enterprise Identity & Access Management (IAM) / SaaS
Deliverable
production ML models | product features | dashboards & analysis
Required skills
AI prompting and LLM workflows, generative AI for content creation, enterprise SaaS adoption strategy, data-driven storytelling, Salesforce/Gainsight/Tableau/Databricks/Snowflake proficiency, prompt engineering
Preferred skills
Experience with Matik or similar deck-automation tools, knowledge of identity/security/access management products, video/in-app guide content creation
Technologies
Salesforce, Gainsight, Pendo, Tableau, Databricks, Snowflake, Matik
Responsibilities
Automate creation of data-heavy customer-facing content using AI prompting models; Drive strategic shift from rule-based logic to scalable generative AI workflows; Collaborate with post-sales teams to translate customer insights into persuasive deck content; Design scalable solutions for diverse enterprise customer profiles; Leverage AI to analyze usage trends and quantify business impact on retention and adoption; Partner with cross-functional teams (Product, Data, Marketing, TAM) to align content with business goals
Seniority
Senior, hands-on IC
