Customer Success Manager
Core
Lead customer relationship building and support for Maira, an AI workspace product, ensuring adoption and success for clients.
Role type
Customer Success Manager
Builds
AI workspace product (Maira) for organizations
Domain
AI / SaaS
Deliverable
client delivery
Required skills
client relationship building, onboarding leadership, KPI management, feedback collection, technical question handling, multi-tasking
Preferred skills
project management, stakeholder negotiation, SaaS/AI knowledge, API/Web app knowledge, English communication
Technologies
AI tools, Maira platform
Responsibilities
Manage customer relationships and build trust, lead onboarding to maximize Maira utilization, plan and conduct regular meetings to monitor usage and issues, propose and execute improvements based on KPIs and satisfaction, collect and share feedback internally, propose contract renewals and upsells, handle technical questions with engineering team
Seniority
Mid-level, hands-on IC