Principal Presales Engineer
Core
Deliver technical win and product fit for Twilio's Customer Engagement Platform to customers across the EMEA region, acting as a trusted advisor to solve business challenges.
Role type
Principal Presales Engineer (CPaaS/Telecom)
Builds
Customer trust and successful deals for Twilio Communications Solutions
Domain
CPaaS, Telecommunications, Cloud Infrastructure
Deliverable
client delivery
Required skills
Technical pre-sales strategy, Voice protocols (VoIP/SIP), Messaging APIs, Cloud architecture (AWS/GCP/Azure), Backend development (Java/C#/Node.js/Python/PHP), REST API design, Complex technical storytelling, Solution architecture
Preferred skills
Mobile development (iOS/Android), WebRTC, Contact Centre experience, Sales methodologies, Automation/Cloud-native development
Technologies
Twilio Communications Platform, AWS, Google Cloud, Microsoft Azure, Java, C#, Node.js, Python, PHP, JS, React, VoIP, SIP, WebRTC
Responsibilities
Strategize and plan for deal success with Account Executives, Lead technical discovery sessions to uncover customer needs, Build and present complex product demos and presentations, Develop subject matter expertise on customer requirements and Twilio technology, Form trusted advisor relationships at highest customer levels, Contribute to the Solutions Engineer community by sharing knowledge and building demo assets
Seniority
Principal, executive relationship builder & hands-on technical expert