Senior Customer Success Manager (m/f/x)
Core
Senior Customer Success Manager partnering with enterprise accounts to drive adoption, retention, and strategic growth for composable commerce solutions.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Enterprise customer success programs, strategic business reviews, and long-term account value for high-growth brands and public companies.
Domain
E-commerce / Retail / Composable Commerce
Deliverable
client delivery
Required skills
Enterprise account management, strategic business reviews (SBRs), technical understanding of API-first/headless commerce, C-suite advisory, cross-functional collaboration, product roadmap advocacy, global team mentoring
Preferred skills
E-commerce or retail industry experience, additional European languages
Technologies
Composable Commerce, Frontend, Connect, API-first architectures
Responsibilities
Guide enterprise clients in maximizing value of agentic commerce architecture; translate product features into business outcomes and ROI; lead Strategic Business Reviews to retain clients and accelerate growth; partner with Product Management to shape roadmap based on customer needs; collaborate with Sales, Product, and Support to deliver technical and commercial expertise; represent the company in webinars and advisory groups; refine global Customer Success frameworks and operational strategy; mentor team members and elevate CS practice standards.
