Senior/Expert Technical Account Manager (all genders)
Core
Strategic and technical point of contact for enterprise E-Commerce SaaS customers, acting as a bridge between client teams, internal product/engineering, and the platform roadmap.
Role type
Senior Technical Account Manager (TAM)
Builds
Long-term customer success and adoption of SCAYLE's composable commerce platform
Domain
Enterprise E-Commerce, SaaS, Composable Commerce
Deliverable
client delivery
Required skills
Enterprise account management, Technical ecommerce expertise, Architectural understanding of composable platforms, Integration best practices, Feature request translation, Roadmap influence, Technical escalation coordination, QBR leadership, KPI monitoring
Preferred skills
Ecommerce platform migrations, Pre-sales engineering, Post-sales consulting, Specific platform familiarity (SCAYLE, Salesforce, CommerceTools, SAP, Shopify), International ecommerce challenges
Technologies
REST, GraphQL, Webhooks, Storefronts, APIs, OMS, PIM, CMS, ERP, Headless commerce, MACH principles
Responsibilities
Own and manage 5-10 enterprise customer relationships from a technical perspective, Act as the customer's trusted advisor for platform usage and architecture, Translate complex customer requirements into actionable feature requests, Coordinate technical escalations with engineering and support, Lead technical QBRs and roadmap alignment workshops, Monitor platform health and KPIs
Seniority
Senior, hands-on IC