Leitung IT Service Management & Delivery (m/w/d)
Core
Leading IT Service Management and Delivery for hundreds of users across national and international sites, ensuring reliable service delivery and developing ITIL-oriented processes.
Role type
Senior IT Service Delivery Manager / Team Lead
Builds
Central IT services and platforms (Microsoft 365, Atlassian) and IT service processes
Domain
IT Operations / Service Management / Enterprise IT
Required skills
IT Service Management (ITIL), Incident/Problem/Change Management, Team Leadership, Stakeholder Management, Project Management, Process Optimization
Preferred skills
Microsoft 365, Atlassian (Jira, Confluence), ERP Modernization, ISO 27001
Technologies
Microsoft 365, Atlassian, Jira, Confluence
Responsibilities
Lead and develop IT Services, Infrastructure & Applications teams; Ensure reliable IT Service Delivery; Develop ITIL processes and KPIs; Manage cross-functional IT projects and transformations; Act as interface between IT, business units, and external providers.
Seniority
Senior, hands-on IC with leadership responsibilities