Field Operations Manager
Core
Oversee day-to-day operations for Via's Westlink transit service, ensuring safe, reliable, and accessible transportation for riders in the UK.
Role type
Senior Field Operations Manager
Builds
Transit-as-a-Service (TaaS) operations for Via's Westlink service
Domain
Public transportation / Mobility
Required skills
People management, logistics, customer service, process optimization, real-time decision making, data analysis, stakeholder communication, driver coaching, root cause analysis, fleet management, compliance management
Preferred skills
CPC training, Qualified Transport Manager status, fixed-line bus operations experience
Technologies
Digital tools for data analysis and operations
Responsibilities
Run daily onsite operations, partner with cross-functional teams to scale processes, make real-time decisions on fleet and driver supply, guide and support drivers, turn rider feedback into concrete changes, act as a bridge between partners, drivers, and central teams
Seniority
Senior, hands-on IC