Operations Manager
Core
Lead daily onsite operations for a public transit service, managing fleet, drivers, and real-time service delivery to ensure safe and reliable transportation for riders.
Role type
Senior Operations Manager (Public Transit)
Builds
Daily public transportation service for riders and drivers
Domain
Public transportation / Mobility
Required skills
People management, Logistics, Customer service, Process optimization, Real-time decision making, Fleet management, Driver retention, Safety compliance, Data analysis, Problem solving
Preferred skills
Experience with Class A/Class B vehicles, Knowledge of DOT/FMCSA regulations, Fixed-route transit experience, Community relations
Technologies
Data analytics tools, Transit management systems
Responsibilities
Run daily onsite operations, Make real-time decisions on fleet and driver supply, Guide and support drivers, Turn rider feedback into operational improvements, Use data to diagnose service problems, Act as bridge between city partners and internal teams
Seniority
Senior, hands-on IC