Operations Manager
Core
Lead daily onsite operations for a public mobility service, managing fleet, driver supply, compliance, and rider experience to ensure safe and reliable transportation.
Role type
Senior Operations Manager (Public Mobility/Transportation)
Builds
Daily operations of a shared mobility service for riders and drivers
Domain
Public transportation / Mobility
Required skills
People management, logistics, customer service, process optimization, real-time decision making, driver retention, safety compliance (DOT/FMCSA), data analysis, stakeholder management, problem solving
Preferred skills
Fixed-route transit experience, run scheduling, breakdown escalation handling, community partnership management
Technologies
Data analytics tools, fleet management systems
Responsibilities
Run daily onsite operations, make real-time decisions on fleet and driver supply, guide and support drivers, turn rider feedback into operational improvements, use data to diagnose and solve service problems, act as a bridge between city partners and internal teams
Seniority
Senior, hands-on IC