IT Support Engineer (m/w/d)
Hybrid
Core
Providing professional IT support via ticketing and phone, training users on IT systems, managing user accounts and access rights, and delivering remote first-line support.
Role type
IT Support Engineer
Builds
IT support services for enterprise clients
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
IT support, user account management, remote support, software installation and configuration, Microsoft environment (Windows & Office), Apple environment (macOS & iOS)
Preferred skills
Additional language skills
Responsibilities
Answering and processing IT support requests via ticketing system and phone, training users on IT systems, managing user accounts and access rights, providing remote first-line support, installing and configuring software and licenses