Werkstudent IT-Support (m/w/d)
Core
IT support role handling incidents, service requests, and user support for Microsoft and SAP environments.
Role type
IT support specialist (1st/2nd level)
Builds
IT support services for end-users
Domain
IT Services / Enterprise Support
Required skills
Incident and service request management, Microsoft Windows and Microsoft 365/Office 365, SAP user administration and SAP CRM, remote access management (RAS/VPN), device setup and configuration, ITIL processes, ticketing systems
Preferred skills
2nd-level support experience, analytical problem-solving, stress resistance
Technologies
Windows, Microsoft 365, Office 365, SAP, ServiceNow, Jira
Responsibilities
Handle incidents and service requests in 1st and 2nd-level support, provide user support for clients (remote and onsite), analyze and resolve errors in Microsoft environments, manage SAP user administration and SAP CRM, set up and configure end devices, support IT projects like rollouts and upgrades, document processes in the helpdesk system, manage remote access (RAS/VPN), ensure quality assurance and user support for new applications, take calls, prioritize and forward tickets, communicate with users as a single point of contact, work in shift operation when needed
Seniority
Student/Intern level