IT Support Specialist (m/w/d)
Core
Provide holistic IT support to employees via remote and on-site channels, handling incidents, service requests, and VIP support.
Role type
IT Support Specialist
Builds
IT workstations, hardware, and software configurations for internal users
Domain
Corporate IT / Enterprise Support
Required skills
Windows administration, Microsoft 365, network technologies (LAN/WLAN/VPN), remote access solutions (RDP/Citrix), endpoint management (MDM/Intune), ITIL processes
Preferred skills
Practical IT support experience, analytical problem-solving, user training and consultation
Technologies
Windows, Microsoft 365, MDM, Microsoft Intune, RDP, Citrix, LAN/WLAN, VPN
Responsibilities
Accept, analyze, and document incidents and service requests; install, configure, and maintain workstations; troubleshoot Windows, Microsoft 365, network, and telephony issues; manage user accounts and permissions; consult and train users; contribute to process improvement
Seniority
Mid-level, hands-on IC