Tech Support Lead Engineer
Core
First point of contact for platform incidents, diagnosing issues, determining root causes, and escalating to engineering teams to ensure smooth operations for Fever's global live entertainment platform.
Role type
Tech Support Lead Engineer (Incident Management & Triage)
Builds
Fever's iOS/Android apps and web platform serving 300M+ users across 55+ countries
Domain
Live entertainment technology / SaaS platform operations
Deliverable
client delivery
Required skills
Incident management, triage, escalation, technical troubleshooting, monitoring and logging tools, APIs, client-server architecture, English communication
Preferred skills
Linux/UNIX, scripting, RESTful APIs, JSON, AWS, Docker, Kubernetes, SQL/NoSQL databases, Django/Flask, PostgreSQL, Redis, Celery, RabbitMQ, high-throughput systems (>1000 req/s)
Responsibilities
Diagnose platform incidents and determine if they are bugs, failures, or misconfigurations; Handle incidents independently using logs and monitoring tools; Lead incident management and post-incident reviews; Train and mentor new Tech Support members; Automate repetitive troubleshooting tasks; Identify trends and propose preventive solutions; Improve internal documentation and support processes
Seniority
Mid-level, hands-on IC with mentorship responsibilities