Cloud Support Engineer Lead (Azure/SRE)
Core
Lead design and delivery of monitoring approaches, troubleshoot issues across interconnected business processes, and drive incident response for business-critical applications on Microsoft Azure.
Role type
Senior IC Cloud Support Engineer Lead (Azure/SRE)
Builds
Production monitoring dashboards, alerting systems, and incident resolution workflows for aviation technology and consulting clients.
Domain
Aviation technology, travel technology, and enterprise platforms
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Azure infrastructure, Azure DevOps, automation and scripting, application performance monitoring, REST/SOAP APIs, API testing tools, Git, Agile methodologies
Preferred skills
Azure Kubernetes Service, Azure API Management, Microsoft Power BI, relational databases (Oracle/SQL), NoSQL platforms (Cosmos DB), messaging technologies (Azure Service Bus), .NET/C#/Java, TIBCO BusinessWorks, Postman, Dynatrace APM, Azure Application Insights
Technologies
Azure, C#, Cloud, Cosmos DB, DevOps, Dynatrace, Git, Kubernetes, NoSQL, Oracle, Postman, Power BI, REST, SOAP, SQL, TIBCO, ASP.NET
Responsibilities
Lead design and delivery of monitoring approaches including metrics, dashboards, and proactive alerting; Investigate system behavior and transaction flows to troubleshoot issues; Direct incident response and conduct root-cause analysis; Provide technical review and validation during deployments; Coordinate support teams' daily workload and task assignment; Define and enforce support processes and documentation standards; Prepare reporting on API performance and system health.
Seniority
Senior, hands-on IC with leadership responsibilities
