Product Support Consultant - (2 to 5 yrs exp) - L1/L2 Client Support(Calls) - Night Shift
Core
Provide L1/L2 client support via calls, chat, and email to help beauty and wellness businesses resolve issues with the Zenoti cloud-based software platform.
Role type
L1/L2 Product Support Consultant
Builds
Cloud-based SaaS platform for salon, spa, and fitness studio management
Domain
Beauty and wellness industry / SaaS
Deliverable
client delivery
Required skills
L1/L2 client support, web-based enterprise application support, problem-solving, analytical skills, communication, ticketing system management
Preferred skills
Data-driven application support, start-up environment adaptability
Technologies
Cloud-based SaaS platforms, ticketing systems
Responsibilities
Handle customer-reported issues from calls, chat, and emails; consult with customers to ensure effective business operations; follow defined team processes; provide product feedback based on customer challenges
Seniority
Mid-level (2-5 years experience)