Spécialiste Support Comptable (Télétravail complet possible depuis Rouen)
Core
Act as a business and platform expert to support SaaS customers (entrepreneurs and accounting firms) using Pennylane's financial management software, resolving accounting-related issues and facilitating data migration.
Role type
Senior IC customer support specialist (accounting domain)
Builds
Pennylane, a financial management SaaS platform for SMEs and accounting firms
Domain
FinTech / Accounting / SaaS
Deliverable
client delivery
Required skills
Accounting principles, problem-solving, autonomy, written communication, English proficiency
Preferred skills
Direct experience with business leaders, knowledge of Pennylane tool, experience with innovative work tools
Technologies
Pennylane platform
Responsibilities
Receive and qualify accounting-related support requests, provide rapid and impactful solutions, assist clients and accountants in integrating data for migration, create and update customer support documentation, escalate technical issues to engineering teams, share field knowledge with colleagues, and provide product feedback to the product team.
Seniority
Mid-level, hands-on IC