Support Engineer - Maintenance Management Software (m/w/d)
Core
Independent analysis, troubleshooting, and resolution of support tickets for maintenance management software.
Role type
Support Engineer (Maintenance Management Software)
Builds
Maintenance management software solutions
Domain
Industrial automation / Maintenance Management
Deliverable
client delivery
Required skills
Software troubleshooting, log data analysis, ticket management, stakeholder coordination, technical documentation, process analysis, configuration, user training
Preferred skills
Shift work readiness
Technologies
Ticketing systems, log analysis tools
Responsibilities
Analyze and resolve software issues via testing and log evaluation, coordinate with internal and external stakeholders, ensure timely ticket processing with status tracking and escalation, document support cases and identify trends, hand over tickets to project teams, perform configurations and train new employees
Seniority
Individual Contributor
