Consultant Business Applications - Manufacturing
Core
Resolve customer issues and deliver global support services for IFS manufacturing customers using industry best practices and IFS tools.
Role type
Business Applications Consultant (Manufacturing)
Builds
Customer support solutions and service delivery for IFS enterprise software
Domain
Manufacturing industry / Enterprise software support
Deliverable
client delivery
Required skills
IFS processes and tools knowledge, manufacturing domain expertise, root cause analysis, SLA/OLA management, process improvement, training delivery, stakeholder engagement
Preferred skills
Software/system engineering background, diverse business applications knowledge
Technologies
IFS tools
Responsibilities
Solve medium-complexity customer issues, ensure quality service delivery within SLA/OLA standards, execute planned maintenance, assist in training colleagues, participate in knowledge distribution, propose process enhancements, contribute to business development events
Seniority
Individual Contributor, mid-level specialist
