Technicien support de proximité VIP H/F - Anglais bilingue
Core
Providing Level 1 and 2 technical support to VIP clients, diagnosing and resolving hardware and software issues.
Role type
Senior IC technical support technician
Builds
IT support services for enterprise clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Level 1 and 2 technical support, hardware troubleshooting, software troubleshooting, ticketing system management, incident tracking, process improvement
Preferred skills
English (fluent/bilingual), strong interpersonal skills, customer service orientation, procedural rigor, teamwork
Technologies
ticketing systems, hardware, software