Client Support Agent
Core
Monitor, follow up on, and resolve support tickets for clients, handling issues that do not require development or complex technical intervention.
Role type
Client Support Agent
Builds
Resolved support tickets and documented product knowledge
Domain
Digital services / IT support
Deliverable
client delivery
Required skills
ticket resolution, product documentation, analytical thinking, content management platforms, English (mandatory)
Preferred skills
Dynatrace, basic technical knowledge
Responsibilities
Monitor and resolve support tickets, communicate with requesters, develop and maintain product documentation
Seniority
Individual Contributor
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