Global Software Support Engineer
Core
Resolve software issues for the semiconductor manufacturing equipment install base, validate functionality, and act as the interface between customers and the software development team.
Role type
Senior IC software support engineer (semiconductor equipment)
Builds
Software deployments and troubleshooting for semiconductor manufacturing tools
Domain
Semiconductor manufacturing / Industrial automation
Deliverable
client delivery
Required skills
software troubleshooting, code debugging (C++, C, Java), SDLC understanding, system configuration, cross-platform validation, documentation, stakeholder management
Preferred skills
Python scripting, SQA methodologies, hardware/software differentiation, software utility development
Technologies
C++, C, Java, Python, Windows OS
Responsibilities
Troubleshoot and validate software issues reported from the field; Install and configure software releases on engineering and process lab tools; Lead cross-platform software validation activities for new products; Develop and provide training to field engineers; Identify problems in the software code base and suggest solutions to the development team; Manage customer expectations and handle escalations professionally.
Seniority
Senior, hands-on IC