Strategic Student Program (SSP) - IT Local Support Intern
Core
IT Local Support intern responsible for diagnosing, troubleshooting, and resolving software and hardware issues for customers in a large corporation.
Role type
IT Local Support Intern
Builds
IT system stability and customer satisfaction
Domain
IT Services / Enterprise Software Support
Deliverable
client delivery
Required skills
troubleshooting, root cause analysis, technical documentation, issue tracking, customer communication, time management
Preferred skills
engineering background, interest in IT
Technologies
internal databases, external tech resources
Responsibilities
Research and identify solutions to software and hardware issues; Diagnose and troubleshoot technical issues, including account setup and network configuration; Track computer system issues through to resolution; Talk clients through a series of actions to resolve technical issues; Escalate unresolved issues to appropriate internal teams; Provide prompt and accurate feedback to customers; Refer to internal databases or external resources to provide accurate tech solutions; Ensure all issues are properly logged; Prioritize and manage several open issues at one time; Follow up with clients to ensure their IT systems are fully functional; Prepare accurate and timely reports; Document technical knowledge in notes and manuals
