IT Support Spezialist:in - Application & Software (m/w/d)*
Core
First point of contact for external customers regarding technical questions and software issues, analyzing and resolving disruptions via ticketing systems and remote access.
Role type
Mid-level IT Support Specialist (Application & Software)
Builds
Resolved software incidents and bugfixes for external clients
Domain
IT Support / Software Development
Deliverable
client delivery
Required skills
Linux and Windows systems, Oracle databases, C#, .NET, Java, PLSQL, ticketing systems, remote access tools
Preferred skills
Bugfix development, structured troubleshooting
Responsibilities
Analyze and resolve customer technical issues, develop and implement bugfixes, document activities and results, collaborate with team for efficient solutions
Seniority
Mid-level, hands-on IC
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