Consultant Business Applications - Asset/Service Management (IFS Mobile Work Order)
Core
Resolve customer issues for IFS enterprise software solutions by applying industry knowledge and technical expertise to deliver effective support services.
Role type
Business Applications Consultant (Support & Solutions)
Builds
Customer support solutions and service delivery for IFS clients
Domain
Enterprise Software / IT Support / Asset & Service Management
Deliverable
client delivery
Required skills
.Net framework, Java, Oracle Database, Mobile development, Scripting, Root cause analysis, SLA management, Process improvement
Preferred skills
Knowledge of support offerings and customer contracts, Training capabilities, Network expansion
Technologies
.Net, Java, Oracle, Mobile frameworks
Responsibilities
Resolve customer issues of medium complexity, Ensure quality service delivery within SLA/OLA standards, Execute planned maintenance, Assist in training colleagues, Identify opportunities for process enhancements
Seniority
Individual Contributor, Mid-level